RETURN POLICY:

14-DAY MONEY BACK GUARANTEE:

OUR REFUND POLICY LASTS 14 DAYS FROM THE DAY OF PURCHASE. IF 14 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY WE CAN’T OFFER YOU A REFUND.  25% RESTOCKING FEES APPLY FROM TOTAL AMOUNT.  SHIPPING IS NON REFUNDABLE.

30-DAY EXCHANGE:

OUR EXCHANGE POLICY LASTS 30 DAYS FROM THE DAY OF PURCHASE. IF 30 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY WE CAN’T OFFER YOU AN EXCHANGE.

ELIGIBILITY:

TO BE ELIGIBLE FOR A REFUND, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING/CRATE OR CARTON BOX.

TO BE ELIGIBLE FOR AN EXCHANGE, YOUR ITEM MUST BE RETURNED TO US WITH THE LOGO IF ONE WAS ATTACHED OR WITHOUT IF IT WAS NOT ATTACHED.  IF THE MERCHANDISE IS DETERMINED TO BE SCUFFED, TORN, WORN OR SCRATCHED, THE WARRANTY WILL BE VOID.  SHIPPING FOR THE RETURNED ITEM MUST BE PAID BY THE CUSTOMER TO BE ELIGIBLE FOR A EXCHANGE.

TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE (EMAIL INVOICE IS FINE)


REFUNDS RETURNED:

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.

IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS.

LATE OR MISSING REFUNDS:

1. IF YOU HAVEN’T RECEIVED A REFUND, CHECK YOUR BANK ACCOUNT TO VERIFY THE REFUND WAS RECEIVED.

2. CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED.

3. NEXT CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS ISSUED.

4. IF YOU HAVE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND, PLEASE CONTACT US AT SALES@ASYMPTECH.COM.

 
SALE ITEMS (IF APPLICABLE)

ONLY REGULAR PRICED ITEMS MAY BE REFUNDED, UNFORTUNATELY SALE ITEMS CANNOT BE REFUNDED.  EXCHANGES ARE ELIGIBLE.

EXCHANGES:

MERCHANDISE MUST BE UNUSED AND IN ORIGINAL PACKAGING TO RECEIVE A REFUND.  PARTIAL REFUND WILL BE GIVEN TO RETURNS WITHIN THE FIRST 14 DAYS.  IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND US AN EMAIL AT SALES@ASYMPTECH.COM.

SHIPPING:

TO RETURN YOUR PRODUCT, YOU SHOULD MAIL YOUR PRODUCT TO:
ADDRESS WILL BE GIVEN AT THE TIME OF RETURN.

IF YOU RECEIVE A REFUND AND QUALIFY FOR THE 14-DAY RETURN POLICY, WE WILL NOT RETURN THE SHIPPING COST INITIALLY PAID PLUS MINUS 25% RESTOCKING FEE.
NO REFUND WILL BE GIVEN AFTER THE 14TH DAY.  SHIPPING COSTS ARE NON-REFUNDABLE.
YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM (IF APPLICABLE).

DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU, MAY VARY.

IF YOU ARE SHIPPING AN ITEM OVER $75, YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE. WE DON’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.